Services

ISO 13485: Sets the requirements for manufactures of medical devices ISO 13485 focus on risk, regulatory and legal requirements by eliminating emphasis on continual improvement and regulatory compliance; ISO 13485 is a stand alone management system with the purpose to contribute in fulfillment of regulatory requirements and legal obligations. ISO 13485 is an excellent match for FDA cGMP […]

ISO 29990:2010: Learning services for non-formal education and training — Basic requirements for service providers This standard is the first international valid standard dealing with learning services for non-formal education and training, as well as providers of training and further training. it is divided in 2 parts: Learning services including designing, providing and monitoring of […]

ISO 10002:2014: Quality management — Customer satisfaction — Guidelines for complaints handling in organizations ISO 10002:2014 is concerned with dealing with the handling of customers’ complaints related to products within an organization. It includes planning, design, operation, maintenance, and improvement. The process of addressing customers’ complaints is regarded as one of the processes of an […]

ISO 10004:2012: Quality management — Customer satisfaction — Guidelines for monitoring and measuring ISO 10004:2012 deals with defining and applying processes to monitor and measure customer satisfaction. It is implemented by any organization irrespective of its type, size or product produced. The focus of ISO 10004:2012 is on customers external to the organization. The 10004:2012 […]