ISO 10004:2012: Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO 10004:2012 deals with defining and applying processes to monitor and measure customer satisfaction. It is implemented by any organization irrespective of its type, size or product produced. The focus of ISO 10004:2012 is on customers external to the organization. The 10004:2012 ISO provides organizations with the following further merits:
Customer retention.
Brand reputation.
Improved communication.
Continual improvement.
Process efficiency.
Increase sales and profitability.
Contact
- 3111 West Allegheny Avenue Pennsylvania 19132
-
1-982-782-5297
1-982-125-6378 - [email protected]
Brochures
View our 2020 Medical prospectus of
brochure for an easy to read guide on
all of the services offer.